Customer Survey
At Cranfield Business Recovery, we are totally committed to providing the best service possible to individuals and company directors and in order to continually improve, we annually send a survey to a random selection of clients to tell us how we are doing.
Our survey findings enable us to monitor our clients’ needs and expectations and our findings are used as a bench-mark to measure progress and to ensure that our firm does not become complacent and to show us what we are good at and where we have room for improvement.
For 2007, 20 out of 34 clients responded.
Below is the average score we achieved on a scale of 1 to 5, where 1 is low and 5 is high:
| Question | Score |
|---|---|
| How would you rate the written communications you have received? | 4.4 |
| How would you rate the telephone conversations you had? | 4.5 |
| How would you rate the face to face communications you had? | 4.9 |
| How would you rate the responsiveness of your communications? | 4.5 |
| How would you rate our technical knowledge? | 4.8 |
| How would you rate the reputation of Cranfield Business Recovery? | |
| Expectation? | 4.1 |
| Actual? | 4.4 |
| How would you rate the efficiency of service provided to you? | 4.5 |
| How would you rate the fairness of our pricing? | 4.3 |
| How would you rate our website in terms of: | |
| Finding information? | 4.1 |
| Technical content? | 4.0 |
| Usefulness? | 4.1 |
| Would you recommend our services? | 100% of our clients said they would recommend us |
